Transcom signed an agreement to acquire City Connect, a specialist within omnichannel customer experience, primarily serving the German market through nearshore delivery from the Adriatic region.
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through an extensive network of contact centres and work-at-home agents. With 28,000 customer experience specialists at 50 contact centres across 23 countries, they deliver services in 33 languages to international brands in various industry verticals.
City Connect employs more than 620 people across Croatia, North Macedonia, and Slovenia and is primarily serving blue chips companies and fast-growing companies within e-commerce. The company is expected to generate 15 MEUR in revenue for 2021 and is growing fast with double digit profitability.
“Over the past years, Transcom has significantly improved profitability, developed a strong digital offering, and is now growing fast in attractive segments such as eCommerce & Tech. The German market is a strategic priority, and we are continuously strengthening our nearshore operations to support the strong demand for our services. By teaming up with City Connect, we are further reinforcing our capabilities for the German market”, says Jonas Dahlberg, President & CEO at Transcom, a portfolio company of Altor Equity Partners.
“Sharing similar culture and values, joining forces with Transcom is a great match for City Connect. With Transcom’s well run operations in Albania, Bosnia and Herzegovina, Croatia, and Serbia, we now have a complete footprint and resources to deliver top notch services throughout the Adriatic region, serving not only the German market but also large multilingual and international clients. With the new opportunity to extend and expand our current portfolio, we will continue to execute flexible, agile and high-end service to our clients”, says Marko Dagelić, Chairman of The Supervisory Board of City Connect.
Carlsquare acted as the exclusive financial advisor to Transcom.
