The onsite personalization platform trbo is acquiring the also Munich-based conversational commerce and guided selling provider Chatchamp. Chatchamp offers a SaaS solution for e-commerce retailers in the area of guided selling. Its customers include among others L’Oréal, Asam Beauty and Telefonica. The central product offering is a digital product advisor that interacts with consumers when visiting the online shop by asking questions about the product of interest. The users then receive content and offers customized to their needs.
trbo is a leading technology provider for dynamic onsite personalization, optimization and testing. With trbo’s AI-based platform, website content and offers can be designed individually and inspirationally – customized in real time to the consumers’ requirements in their customer journey. For several years, trbo and Chatchamp have fostered a partnership that comprises joint marketing activities and, in particular, technical integration. The two solutions will continue to be available as stand-alone products in order to provide all online shops with the best possible product fit.
“Due to the high demand for a guided selling product, we were faced with the question of whether to pursue an in-house development or work even more closely with Chatchamp in the future. Not least because of the optimal personal fit, we have now decided to take this step.” Felix Schirl, Managing Director of trbo GmbH
“We have already experienced trbo’s extensive expertise as a personalization provider and A/B testing tool over the past few years and have also developed successful use cases through some joint customers. Since data exchange and the subsequent use of this data is becoming increasingly important, we have already relied on interfaces in the past. With trbo as a personalization software with a variety of existing data interfaces, we have the perfect fit to also combine the results of our product consulting with other data sources and thus ensure an optimal holistic user experience.“ Felix Schröder, Managing Director of Chatchamp UG
Carlsquare acted as the exclusive financial advisor to Chatchamp.
