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Leading US BPO provider Convergys acquires Germany’s largest owner-operated customer management company buw

Convergys Corporation, a global leader in customer management, announced a definitive agreement under which Convergys will acquire Germany-based buw for EUR 123 million in cash, subject to certain adjustments. Convergys also announced the transaction is expected to be accretive to Convergys earnings, excluding one-time charges, intangible amortization and integration costs. By adding buw’s geographic footprint, complementary client base, and German language capabilities, Convergys expects the acquisition to expand its presence in the growing EUR 3 billion German outsourced customer management services industry. As the largest owner-operated customer management company in Germany, buw will bring 16 sites and approximately 6,000 employees spread across Germany, Hungary and Romania into Convergys’ global operations.

“In the past 23 years, our company has written a unique success story”, said Jens Bormann and Karsten Wulf, the two founders and owners of buw. “We are convinced we have found the best partner with Convergys. We are proud that buw will join a global industry leader, and one that shares our values. We welcome the opportunities it will provide our employees in pursuit of professional, long-term growth as well as outstanding service to our world-class portfolio of clients,” Bormann and Wulf added.

Client: buw
Industry: Services
Assignment: Sellside
Michael Moritz
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Managing Partner
Daniel Garlipp
Daniel Garlipp LinkedIn
Managing Partner
Polina Amini
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Vice President