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Carlsquare advises Serviceware SE on the acquisition of smoope

Serviceware SE continues to consistently implement its growth strategy and has extended its ESM platform by adding Messaging and Chat functions. Serviceware has secured the technology of smoope for this purpose. The technology for the messaging and chat functions of smoope as well as the know-how of the company will in future be integrated into the Serviceware Group.

With smoope, Serviceware extends its unique modular ESM platform by adding a safe and smart communication solution and thus strengthens its market position in the rapidly growing worldwide Messaging area. smoope offers companies safe and intuitive messaging and chat solutions. The smoope messaging and chat functions can be seamlessly integrated into apps and existing websites. They allow companies to enter directly into contact with their users. Additional downloads or log-ins are not necessary. Moreover, smoope offers companies a solution for internal communication with the smoope collaboration platform. Employees can have a straightforward exchange in individual and group chats and solve tasks rapidly and effectively. In addition, the smoope communication solutions can be upgraded by adding features such as chatbots.

Serviceware is one of the leading providers of software solutions for the digitization and automation of service processes (Enterprise Service Management), enabling companies to increase service quality and efficiently manage service costs. The core of the portfolio is the Serviceware platform which includes the software solutions Serviceware Processes (helpLine), Serviceware Financial (anafee), Serviceware Resources (Careware), Serviceware Knowledge (SABIO) and Serviceware Performance (cubus outperform). All solutions can be integrated but can also be used independently of each other.
Serviceware supports customers from delivering strategic consulting over defining service strategies all the way to implementation with the Serviceware platform.

Dirk K. Martin, CEO of Serviceware: “The integration of the smoope technology is another important step in view of the further development of our portfolio. Good service results from the direct interaction and communication with customers. Simple, personal and above all quick communication is a central aspect of service provision which has developed into a major success driver for companies. Messaging services enjoy a high acceptance across all age groups. With the solutions by smoope, companies retain control over customer interfaces and data and can develop a new form of customer loyalty. With smoope we greatly strengthen our market position in the field of Messaging.”

Carlsquare acted as exclusive financial advisor for Serviceware and thus advised on the fifth consecutive transaction during the growth strategy of Serviceware.

Klient: Serviceware
Industri: Software
Assignment: Buyside
Michael Moritz
Michael Moritz LinkedIn
Managing Partner