Carlsquare advised the management and founders of e-bot7, a low-code Conversational AI platform that allows companies to improve the efficiency of customer service operations by integrating artificial intelligence throughout various channels, on the sale to LivePerson (Nasdaq: LPSN), a US-based global leader in conversational AI. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe.
Combining e-bot7’s simple, easy-to-use tech with LivePerson’s world-class NLU, global organisation, and vast customer base will accelerate the speed at which brands can deploy and train AI-powered conversations. e-bot7 customers have achieved incredible results with the company’s self-service AI tools, including automating 60% of conversations in just 6 weeks.
“LivePerson and e-bot7 share a strategic vision for transforming commerce and care through trusted conversational AI,” said Rob LoCascio, founder and CEO of LivePerson. “e-bot7’s team and tech will help us make it faster and easier for brands to connect with customers in the channels they love best. We’re excited for their talented colleagues to join us and catalyse our EMEA partnerships with even more of the region’s signature brands.”
Operationally, e-bot7 will continue to work under its own name, and founders Fabian Beringer, Xaver Lehmann, and Maximilian Gerer will continue to lead the organisation in close partnership with LivePerson’s SVP EMEA, Jerry Haywood.
“We’re excited for e-bot7 to join LivePerson in expanding the reach of conversational AI to EMEA’s most influential and innovative brands,” said Beringer, Lehmann, and Gerer. “Conversational interfaces present transformative opportunities. In bringing our companies together, we’re making intuitive, authentic conversations throughout the entire customer lifecycle more accessible to brands of all kinds and sizes.”
Carlsquare acted as the exclusive financial advisor to the management and founders of e-bot7.
