Billbee offers the leading fully comprehensive cloud-based e-commerce multichannel SaaS solution with the help of which more than 18,000 predominantly small and medium-sized online retailers already automate their order and business processes. The strong growth in recent years is to be further increased by the continuous integration of new functionalities and tools. Billbee is bootstrapped and Replyco marks Billbee’s first acquisition. With the acquisition, Billbee expands its existing SaaS-based e-commerce ecosystem, which has so far focused primarily on automating the ordering process and after-sales. With its software, Billbee ensures improved data transparency, traceability and simple order processing across all sales channels.
Replyco is a specialised e-commerce helpdesk platform from the UK that enables online merchants to centralise all customer messages in an intuitive inbox, automating tasks and workflows. The SaaS solution opens up the opportunity for small e-commerce merchants to offer world-class customer service thanks to a simple set-up process.
“The acquisition of Replyco allows us to offer our customers not only the automation of ordering processes, but also the optimisation and automation of their customer service, a common pain point for many of our customers. Similar to us, Replyco is a self-service software specifically tailored to the needs of e-commerce and ideally complements our existing software.” – David Pohlmann, CEO Billbee
“At Replyco, our mission has always been to provide a dedicated helpdesk solution that meets the unique requirements of modern online retailers. Through the merger with Billbee, we will be able to expand our reach and help even more merchants streamline their customer service operations, including working with thousands of Billbee customers. We are thrilled to become a part of Billbee’s ecosystem and look forward to executing on our shared vision.” – Artem Verovenko, CEO Replyco
Carlsquare acted as the exclusive financial advisor to Billbee.
