Carlsquare advised tricontes on the sale to Capita
10 Sep 2014
Capita has acquired tricontes, a specialist customer management company based in Munich, Germany. tricontes specialises in delivering a premium service to clients, including contact centre benchmarking and model office services to clients across the retail, telecommunications, utilities and insurance industries. tricontes has a strong track record in customer care, retention and revenue generation for its clients.
The acquisition of tricontes will enhance Capita’s existing presence in customer management and contact centre expertise in the UK and further afield. The acquisition will further enable Capita to support its clients’ needs in Europe, many of whom have German or European heritage.
Drawing on the scale, reputation and experience of Capita, a market leader in customer management, tricontes will be able to strengthen its existing expertise and continue to grow. Thomas Zacharias, tricontes board member, said: “Capita is at the forefront of technology and innovation in customer management services.”
Carlsquare advised tricontes in the process.
About tricontes GmbH
tricontes is an agency for telemarketing, running a call centre in Munich. tricontes has specialised in providing high-quality services and undertaking demanding tasks. Their services include telesales, telemarketing, customer retention, customer care, and others.
Capita is UK’s leading provider of business process outsourcing and integrated professional support service solutions, with 64,000 staff across the UK, Europe, South Africa and India. Capita offers a wide range of services, including back office, middle office, and customer facing services.
Carlsquare and the international M&A network Globalscope offer integrated cross-border M&A consulting services for medium-sized transactions. Carlsquare – a partner led corporate finance firm – advises businesses and shareholders to realise their strategic objectives ensuring the highest level of quality. Carlsquare is managed by four partners and is based in Hamburg and Munich with 17 employees. Globalscope has 32 members in 27 countries with more than 300 professionals worldwide.
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